General Terms and conditions of Sales

GENERAL TERMS AND CONDITIONS OF SALE
Updated: 16 May 2026

 

PREAMBLE

These general terms and conditions of sale (the “GTC”) apply to any booking and/or purchase made by a Client (as defined below), directly or through a travel agent, with the following Property:

Société Hôtelière de Pinarello, a société à responsabilité limitée (private limited liability company), registered with the Ajaccio Trade and Companies Register under number 046 920 484, whose registered office is located at Sainte-Lucie de Porto-Vecchio, lieudit Pinarello, 20124 Zonza, intra-Community VAT number FR 11 046920484,

Insured for civil liability with AXA France, policy no. 0000021476354304, General Agents Paolantonacci Sabine and Vincent, registered with ORIAS under numbers 07 014 284 and 7 12 514 respectively, located at Route de Bastia – U Centru – 20137 Porto-Vecchio (territorial coverage: entire France)

(hereinafter the “Les Regalia 5* Hotel & Spa” or the “Hotel”).

The following has therefore been agreed:

 

ARTICLE 1. DEFINITIONS

The terms used in the body of the GTC, including the preamble, and beginning with a capital letter, whether used in the singular or plural, shall have the meaning given to them below.

 

Beneficiary: means the person using the Gift.

 

Gift Voucher: means the document describing the offer covered by the Gift Voucher, the relevant Hotel, the Beneficiary’s name, the validity number and the validity period. The Gift Voucher may be delivered by post in a Gift Box, or digitally.

 

Gift: means (i) a Gift Voucher, (ii) a Gift Certificate and/or (iii) a Gift Box, as applicable.

 

Gift Certificate: means the document stating an amount to be spent, the terms of application, the Hotel, the Beneficiary’s name, the validity number and the validity period. The Gift Certificate may be delivered by post in a Gift Box, or digitally.

Client: means an adult individual with full legal capacity enabling them to enter into commitments under the GTC, acting for their own needs and excluding any brokering, resale, distribution or similar activity involving all or part of the Services and/or Gifts.

 

Contract: means, together, the GTC and the Specific Conditions of the Booked Rate and/or the Cancellation Policy, as applicable, as summarised in the Confirmation Email.

 

Gift Box: means the packaging used for the postal dispatch of a Gift Voucher or Gift Certificate. A Gift Box consists of the following: (i) a Gift Voucher and/or Gift Certificate; (ii) a pouch or box in which the Gift Voucher or Gift Certificate is packaged.

 

Cancellation Deadline: means the deadline for cancellation of the Services provided for in the Specific Conditions of the Booked Rate or in the Cancellation Policy, as applicable, for all cancellations of bookings by the Client.

 

Specific Conditions of the Booked Rate: means the specific booking, cancellation, no-show, minimum number of persons and guarantee conditions for each Hotel Service, which vary in particular according to seasonal periods and Hotels, and which are available on the Website or communicated to the Client when making the booking or purchase and summarised in the Confirmation Email.

 

Confirmation Email: means the confirmation email sent by the Hotel to the Client at the email address provided by the Client when making the booking and/or placing the order, containing a summary of the Contract and specifying, in particular, the booking conditions (Services booked, Specific Conditions of the Booked Rate and/or Cancellation Policy, price and any taxes, price of Ancillary Services, check-in/check-out times, rules applicable to the stay at the Hotel, booking dates, guarantee) and/or details of the order placed.

 

Service Offer: means the service offer proposed by the Hotel to the Client when a booking is made by email or telephone and sent to the Client at the email address provided when booking, specifying in particular the terms of the Hotel’s offer (Services booked, Specific Conditions of the Booked Rate and/or Cancellation Policy, price and any taxes, price of Ancillary Services, check-in/check-out times, rules applicable to the stay at the Hotel, booking dates, guarantee) as well as the contractual terms applicable to the offer.

 

Cancellation Policy: means the specific conditions applicable to the amendment and/or cancellation of a Treatment Service or Restaurant Service.

 

Privacy Policy: means the policy governing the protection of personal data.

 

Services: means Hotel Services, Treatment Services, Restaurant Services and other Ancillary Services offered to Clients by the Hotel.

 

Ancillary Services: means additional products and/or services offered to the Client when booking a Hotel Service (such as, for example, a bottle of champagne, a bouquet of flowers, etc.). The cancellation conditions for Ancillary Services are identical to those applicable to the Hotel Service to which they relate.

 

Hotel Service: means accommodation provided at the Hotel for the duration and on the dates indicated by the Client and under the conditions set out herein and summarised in the Confirmation Email.

 

Restaurant Service: means the restaurant service provided within the relevant Hotel’s restaurant.

 

Treatment Service: means one of the services available at the L’Occitane en Provence Spa and/or hair salon and offered by the Hotel.

 

Website: means the website www.lesregalia.com operated by the Company.

 

Company: means Société Hôtelière de Pinarello, a société à responsabilité limitée (private limited liability company), registered with the Ajaccio Trade and Companies Register under number 046 920 484, whose registered office is located at Sainte-Lucie de Porto-Vecchio, lieudit Pinarello, 20124 Zonza, intra-Community VAT number FR 11 046920484, which operates the Les Regalia Hotel.

 

ARTICLE 2. PURPOSE

The Contract governs the contractual relationship between the Client and the Hotel with which the Client makes a booking and/or purchase.

 

The GTC shall prevail over any other document (including any document provided by the travel agent, where applicable) with regard to their subject matter, except for the Specific Conditions of the Booked Rate or the Cancellation Policy, which shall prevail over the GTC in the event of conflict.

The Contract constitutes the entire agreement between the parties. The Client may retain the Contract on a durable medium by printing it. No general or specific terms communicated by the Client may be incorporated into or added to the Contract.

The GTC are available on the Website at https://www.lesregalia.com/en/terms-and-conditions  , where they may be consulted directly at any time.

 

ARTICLE 3. DESCRIPTION OF SERVICES AND GIFTS

 

3.1 General

The Client may book one or more Service(s) and/or purchase a Gift from a Hotel. The essential characteristics of the Services and/or Gifts are indicated to the Client when making the booking and/or purchase and are also described on the Website.

The photographs shown on the Website are for illustrative purposes only. Although every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the Hotels and/or Services and/or Gifts presented provide as accurate an overview as possible of the services offered, variations may occur, particularly due to changes in furnishings or possible renovations.

In any event, the Company and/or the Hotel shall not be liable for non-substantial errors that may occur in this respect.

The Website also provides the following information:

  • the essential characteristics of the Services and/or Gifts offered;
  • the Ancillary Services offered, where applicable;
  • prices;
  • payment methods;
  • the GTC, together with the Specific Conditions of the Booked Rate and/or Cancellation Policies, where applicable.

 

3.2 Services – rules relating to stays at the Hotel and Restaurant and Treatment Services

 

3.2.1 Registration card

For Hotel Services, pursuant to Article R.611-42 of the French Code governing the entry and stay of foreign nationals, the Client authorises the Hotel to pre-complete the individual police registration form known as the “registration card” with information obtained when booking. The Client shall check the accuracy of the pre-completed information and sign the said form upon arrival.

 

3.2.2 Animals

At the Hotel’s discretion, certain animals are accepted subject to certain conditions. Please enquire with the Hotel before making any booking for Services.

For hygiene reasons, unless otherwise specified by the Hotel, animals are not permitted in dining areas, the spa, fitness room, swimming pool or beach.

In any event and unless otherwise stipulated, animals must be kept on a lead in the common areas of the Hotel.

Animals must not be left alone in the room or unattended when their owner is outside the Hotel. The Client must also ensure that they do not damage the room or its furnishings and that they respect the quiet of the Property at all times.

 

3.2.3 Swimming pool and beach

The conditions of access to the swimming pool and/or beach are displayed within the Hotel. A parent or responsible adult must be present to supervise minors while swimming.

For the comfort, tranquillity and respect for the sensitivities of all our guests, our pool and beach areas are places of shared harmony. We kindly ask our guests to wear conventional and decent swimwear (sunbathing and swimming topless are not permitted).

Rules relating to the tranquillity and safety of Clients shall be assessed at the Hotel’s discretion.

 

3.2.4 Children

Children must be supervised by their parents or a responsible adult at all times and in all places. The Client also undertakes to ensure that children under their responsibility respect the quiet of the Property at all times.

 

3.2.5 Valet parking and car park

The Hotel may, as applicable, offer valet parking services or authorise the Client to park their vehicle in the Hotel car park. By entrusting their vehicle to the Hotel, the Client:

  • authorises Hotel staff to drive and move the vehicle, where applicable;
  • declares that they have valid insurance and a valid roadworthiness test, as required by law;
  • confirms that there is sufficient fuel in the vehicle and, for electric vehicles, confirms that the appropriate charging cable and, where applicable, adapter have been left in the vehicle• confirms that they have removed all personal and/or valuable belongings not required for parking the vehicle and deactivated and/or removed the toll and/or parking pass.

The Hotel shall not be liable:

  • for bodywork damage less than 1 cm in length or diameter (such as superficial scratches, dents or indentations), given the difficulty of detecting such damage when the vehicle is taken into care and the possibility that it may become visible due to changes in weather, the passage of time or vehicle cleaning;
  • for damage to the vehicle’s wheels/rims and tyres, the condition of which cannot be checked when the vehicle is taken into care, including normal wear, deflation or worn tread;
  • in the event of damage or deterioration that may result from weather conditions (rain, temperature variations, storms, etc.) or animals (gnats, bird droppings, etc.).

 

3.2.6 Laundry service

The Hotel may, as applicable, offer Clients a laundry service for their clothing. A laundry form is provided in the Client’s room and specifies the prices of the services, the conditions under which the services are performed, the quality of the services offered and the conditions for compensating the Client in the event of loss or damage to items, by way of a fixed and final compensation.

Laundry services are carried out either by the Hotel or by an external service provider to whom the laundry is entrusted.

It is recalled that the Hotel may, at its discretion, refuse an item or make any reservation concerning the cleaning of that item. The Hotel accepts no liability for colour alteration or shrinkage. To avoid inconvenience, the Hotel does not guarantee items containing heat-bonded materials or buttons and trimmings that may react to the products used.

 

3.2.7 Wi-Fi and network access

Wi-Fi is provided free of charge to Clients.

Illegal downloading is strictly prohibited and shall be the Client’s responsibility. The Client must comply with the Hotel’s security policy, including the rules governing the use of security measures implemented to prevent unlawful use of IT resources, and must refrain from any act that compromises the effectiveness of such measures.

The Client undertakes to ensure that the IT resources made available by the Hotel are in no way used for the reproduction, representation, making available or communication to the public of works or any objects protected by intellectual property rights or related rights without the prior authorisation of the holders of rights in any content protected under the provisions of the French Intellectual Property Code. The Client shall indemnify the Hotel at their own expense against any action and/or claim by a third party alleging infringement of an intellectual property right, and shall bear all associated costs and damages.

In this regard, the Client shall in particular indemnify the Hotel for all loss, damage or costs (including reasonable legal fees and court costs) incurred by the Hotel in connection with such an action, as well as any sums paid pursuant to settlements and/or damages that the Hotel may be ordered to pay.

 

3.2.8 Rules of conduct

The Client accepts and undertakes to use the Services reasonably and with due respect for staff. Accordingly, any behaviour contrary to accepted standards of morality and/or public order may entitle the Hotel to ask the Client to leave the Hotel. The Client shall be required to pay the Hotel the full price stated in the Confirmation Email (subject to the applicable cancellation conditions), and no refund or compensation of any kind shall be granted as a result.

In the event of advance payment, the price shall be retained from the amounts paid in advance. If the booking has not been prepaid, the Hotel shall charge/invoice the amount due.

 

3.2.9 Security

Surveillance measures are implemented by the Hotel. CCTV monitoring of reception and the common areas of the Hotel is in place to ensure the safety of property and persons. Safes are available to Clients in the rooms.

Clients are nevertheless advised to exercise caution, particularly with regard to high-value items. Clients are in particular advised not to leave any valuable item in view (especially in rooms, common areas or vehicles parked in the Hotel car park).

 

3.2.10 Damage

During the stay, the Client is responsible for the room made available to them and its furnishings.

More generally, the Client assumes responsibility for the consequences resulting from their negligence, faults, errors and, more generally, for all damage of any nature and amount caused to third parties or to the Hotel and arising in connection with the Services used by the Client (and persons for whom the Client is responsible).

In the event of damage or deterioration not reported before the Client’s departure (check-out), the Hotel reserves the right to charge the amount necessary for restoration and replacement, where applicable, as well as any ancillary costs related to the room being unavailable during this period.

 

3.2.11 Non-smoking environment

All indoor public areas are non-smoking, in accordance with local regulations. In order to provide a healthy and pleasant experience for all guests, smoking is prohibited in the rooms. The Hotel reserves the right to charge the Client the price of one night if a persistent smell of smoke remains in the room after the Client’s departure, in order to compensate for the Hotel’s inability to accommodate a new guest in that room.

 

3.3 Gifts

The Gift is valid during the validity period specified on the Gift Voucher or Gift Certificate, subject to availability at the Hotel. The Client acknowledges that the Gift services do not include transport to the location where the selected Hotel service is provided.

If the Gift is not used during its validity period, or is lost, stolen or destroyed, the Client shall not be entitled to a refund or compensation of any kind. However, if the Beneficiary is unable to use their Gift Voucher or Gift Certificate during the specified period, the Client is invited to contact the Hotel using the contact details stated in Article 8.7.2 below.

The Gift Voucher or Gift Certificate is by default sent or handed to the Client, but may also be sent to the Beneficiary if requested by the Client at the time of purchase. In all cases, it is sent in digital form. The Gift Voucher or Gift Certificate is sent to the Client (or to the Beneficiary, as applicable) by email in downloadable PDF format. It must be printed and presented at the Hotel reception in order for the service to be provided. Only presentation of the original Gift Voucher or Gift Certificate printed from the email entitles the holder to the service.

For certain types of Gift Vouchers or Gift Certificates, the Gift Voucher or Gift Certificate may also be sent as a Gift Box, either collected on site or delivered to the address provided when placing the order. The available delivery methods and associated costs are indicated by the Hotel when the order is placed.

Delivery shall take place within a maximum period of thirty (30) days from the order. The Client shall receive an email confirming dispatch of the order.

Each delivery of the Gift Box shall be deemed completed as soon as the carrier makes the Gift Box available to the Client or Beneficiary, as applicable, or to a third party designated by them, as evidenced by the carrier’s tracking system. No claim concerning delivery itself shall be possible if the parcel appears as delivered, the carrier’s computer system being authoritative.

Upon delivery of the Gift Box, it is strongly recommended that any reservation concerning the packaging and, where applicable, the condition of the Gift Box (e.g. parcel opened and/or damaged) be notified to the carrier. If the parcel is damaged upon delivery, the condition of the Gift Box should be checked in the presence of the carrier before signing the delivery note, and any reservation concerning a missing or damaged Gift Box should be precisely recorded on the carrier’s delivery note.

If the delivery deadlines indicated to the Client for the Gift Box are not met, the Client may terminate the Contract, provided that the delay is not due to the Client’s fault (for example, incorrect delivery information entered by the Client when placing the order) or force majeure.

The exercise of this right of termination shall be carried out in accordance with Article L.216-2 of the French Consumer Code:

  • the Client must first require the Hotel to make the delivery within a reasonable additional period, by registered letter with acknowledgement of receipt sent to the address indicated in Article 8.7.2 below;
  • if, at the end of this new additional period, the Gift Box has not been received, the Client may then terminate the Contract by sending a new registered letter with acknowledgement of receipt or a new email.

The Contract shall be terminated upon receipt by the Hotel of the written notice informing it of such termination, unless the Hotel has fulfilled its obligation in the meantime. In the event of termination of the Contract, the Hotel shall refund the amounts paid by the Client for the order no later than fourteen (14) days following the date on which the Contract was terminated.

ARTICLE 4. BOOKING

 

4.1 Booking process

A Service may be booked or a Gift purchased, as applicable, via the Website, by telephone, by email, on site or through a travel agent.

 

4.2 Acceptance of the Contract

Any booking and/or purchase requires prior, complete and unconditional consultation and acceptance of the GTC.

  • For bookings and/or purchases on the Website, the Hotel invites the Client to read the GTC and the Specific Conditions of the Booked Rate and/or Cancellation Policy carefully, as applicable, and to tick the corresponding box before each booking and/or purchase.
  • For bookings and/or purchases by email, telephone, on site or through a travel agent, the GTC and the Specific Conditions of the Booked Rate and/or Cancellation Policy, as applicable, are sent to the Client by email at the email address provided by the Client before any booking and/or purchase.

The Client acknowledges having taken note of the nature, purpose and booking procedures of the Services and/or Gifts and having requested and obtained from the Hotel all information necessary and/or supplementary to make their booking and/or purchase with full knowledge of the circumstances. Additional checks may be carried out directly with the Hotel if necessary via the “Contact” tab available on the Website.

For the avoidance of doubt, the Client is solely responsible for their choice of Services and/or Gifts and their suitability for their needs, such that no liability may be sought from the Hotel or Company in this respect.

It is expressly agreed between the Parties that each Service booking is made in the Client’s name and may under no circumstances be assigned, in whole or in part, to a third party, whether free of charge or for consideration.

 

4.3 Confirmation of booking and/or purchase

Once the Client has completed the booking and/or purchase process under the conditions set out in this Article 4 and made the corresponding payment and/or card authorisation under the conditions set out in Article 5 below, the Client shall receive a Confirmation Email at the email address provided to the Hotel. Where a booking is made through a travel agent, this Confirmation Email shall be received directly by the travel agent.

 

4.4 Amendments to the GTC

The GTC may be amended and/or supplemented by the Company at any time. In such case, the new version of the GTC shall be posted on the Website in a readable and accessible format so as to enable the Client to access and easily review it. The amended/supplemented GTC shall take effect from the date on which they are posted on the Website and shall apply only to purchases and/or bookings made on the Website after they have been posted; purchases and/or bookings made before such posting shall be governed by the version of the GTC applicable at the time of the relevant purchase and/or booking.

 

4.5 Process for booking a Service or purchasing a Gift on the Website

 

4.5.1 Booking a Hotel Service

A Hotel Service booking is made as follows:• the Client indicates whether they wish to book “A room, a suite”;

  • the Client selects their arrival date and departure date from the Hotel and the number of persons covered by the booking;
  • the Client clicks on “Book”;
  • the Client may access the Specific Conditions of the Booked Rate applicable to each room and each rate by clicking on the title of each rate offer
  • the Client must then select the type of room they wish to book and click on the “Book” box corresponding to the room and rate they wish to book;
  • where applicable, Ancillary Services are offered to the Client, together with the option of adding additional rooms, which the Client may select to add to their booking;
  • the Client clicks on “Continue” and is then taken to the order summary, which may be amended where applicable;
  • the Client must then enter the following information:
  • Personal information: title, first name, surname, email address (and, where applicable, title, surname and first name of any additional guest(s)), address, landline/mobile telephone number, company name;
  • Additional information: accessible room, special requests where applicable;
  • Arrival and departure times, enabling the Hotel, if the Client so wishes, to arrange transport to and from the airport for an additional charge;
  • Bank details: card type, cardholder’s name, card number, expiry date, security code;
  • the Client must accept the GTC (available by clicking on the hyperlink) by ticking the corresponding box in order to click on “Confirm booking”;
  • the Client must accept the rate’s terms and conditions of sale (available by clicking on the hyperlink) by ticking the corresponding box in order to click on “Confirm booking”.

 

4.5.2 Booking a Restaurant Service

A Restaurant Service booking is made as follows:

  • the Client clicks on the “ZenChef” button;
  • the Client enters the date, number of persons and time at which they wish to make a booking;
  • the Client clicks on “Book”;
  • the Client enters their first name, surname, email address and telephone number and, if desired, any specific request concerning their booking in the “Comments, preferences or dietary restrictions” section;
  • the Client must accept the General Terms and Conditions of the service (available by clicking on the hyperlink) by ticking the corresponding box in order to click on “Confirm booking”;
  • where applicable, depending on the applicable Cancellation Policy, the Client is asked to provide the following information to make their booking: the Client clicks on “Continue to card authorisation”, where they must enter the following information: card number, expiry date, security code;
  • the Client then clicks on “Confirm and book”; by clicking on “Confirm and book”, the Client tacitly accepts the GTC and the Cancellation Policy.

 

4.5.3 Purchase of a Gift

A Gift purchase is made as follows:

  • the Client selects the “Gift Voucher” tab;
  • the Client selects one or more Gifts to add to the basket;
  • following this selection, a “basket” summary is displayed, setting out all selected Gifts and their total price;
  • the Client is then invited to select one of the following options: create a customer account with the provider used by the Company for online Gift purchases, to enable Client authentication and account access, or “Continue as a guest”;
  • the Client selects the delivery method and delivery address (including the recipient’s title, first name, surname and email address);
  • the Client selects “Review your order and pay”;
  • a basket summary is displayed enabling the Client to check the details of their order;
  • the Client enters the billing address (first name, surname, email, address), chooses their payment method and accepts the GTC by ticking the box;
  • the Client finalises the order by clicking on “Confirm and pay”;
  • the Client validates payment by bank card (Visa, MasterCard, Amex) via a secure interface. Once payment has been validated, the order is final and a Confirmation Email summarising all the elements relating to the order shall be sent to the Client;
  • after confirming their order, the Client shall have access to their account (if they choose to create one when purchasing), enabling them to track their orders.

 

4.6 Process for booking a Service or purchasing a Gift by telephone, email or on site

To make a booking with a Hotel by email, telephone or on site, the Client is invited to contact the Hotel using the contact details stated in Article 7.1.2 below.

It is specified that any booking and/or purchase made directly on site with the Hotel shall be treated as a booking/purchase made by email.

 

4.6.1 Booking a Hotel Service

To book a Hotel Service, the Client must tell the Hotel the number of room(s) they wish to book, their arrival date and departure date from the Hotel, and the number of persons covered by the booking. Depending on availability and the Client’s choices, the Hotel shall inform the Client of the available room types, the corresponding prices and the Specific Conditions of the Booked Rate corresponding to each price.

To make the Hotel Service booking, the Client must also provide the Hotel with:

  • Personal information: title, first name, surname, email address (and, where applicable, title, surname and first name of any additional guest(s)), address, landline/mobile telephone number, company name;
  • Additional information: special requests where applicable.

Once this information has been received, the Hotel shall send the Client, at the email address provided, a Service Offer with a payment link or card authorisation link depending on the applicable Specific Conditions of the Booked Rate.

 

4.6.2 Booking a Treatment Service

To book a Treatment Service, the Client must tell the Hotel which Treatment Service they wish to receive and the date and time at which they wish to receive it. Depending on availability and the Client’s choices, the Hotel shall inform the Client of the available Treatment Services, the corresponding prices and the Cancellation Policy applicable to each price.

To book the Treatment Service, the Client must also provide the Hotel with:

  • Personal information: title, first name, surname, email address (and, where applicable, title, surname and first name of any additional guest(s));
  • Additional information: special requests where applicable.

Once this information has been received, the Hotel shall send the Client, at the email address provided, a payment link or card authorisation link depending on the Cancellation Policy applicable to the Treatment Service selected by the Client.

 

4.6.3 Booking a Restaurant Service

To book a Restaurant Service, the Client must tell the Hotel the number of persons for whom they wish to make a booking and the date and time at which they wish to receive the Restaurant Service. Depending on availability and the Client’s choices, the Hotel shall inform the Client of the available Restaurant Services and the corresponding Cancellation Policy.

To book the Restaurant Service, the Client must provide the following information to the Hotel:

  • Personal information: title, first name, surname, email address;
  • Additional information: special requests where applicable.

Where applicable, depending on the applicable Cancellation Policy, the Hotel shall send the Client, at the email address provided, a payment link or card authorisation link.

 

4.6.4 Purchase of a Gift

To purchase a Gift, the Client must tell the Hotel which Gift(s) they wish to purchase, the name(s) of the Beneficiary/Beneficiaries and the delivery method for the Gift(s) (postal or digital).

To purchase the Gift, the Client must provide the Hotel with:

  • Client’s personal information: title, first name, surname, email address;
  • Beneficiary’s personal information: title, first name, surname, email and/or postal address.

Once this information has been received, the Hotel shall send the Client, at the email address provided, a payment link to complete the Gift purchase.

 

4.7 Process for booking a Service and/or purchasing a Gift through a travel agent

The Client may book a Service and/or purchase a Gift from a Hotel through a travel agent. In this case, the applicable booking process is that communicated by the travel agent to the Client.

 

ARTICLE 5. FINANCIAL CONDITIONS

 

5.1 Financial conditions applicable to Services and Gifts

Pursuant to Article R.611-42 of the French Code governing the entry and stay of foreign nationals, the Client authorises the Hotel to pre-complete the individual police registration form known as the “registration card” with information obtained when booking. The Client shall check the accuracy of the pre-completed information and sign the said form upon arrival.

 

5.1.1 Services

 

5.1.1.1 Prices of Services

For Hotel Services, the price applicable to the booking is per room, for the number of person(s), dates and Hotel Services and, where applicable, Ancillary Services selected by the Client.

For Treatment Services, the price applicable to the booking is for the service selected by the Client, on the date and at the time selected by the Client and under the conditions set out in the Confirmation Email.

For Restaurant Services, the price payable depends on the Client’s consumption.

The price of the Services is stated to the Client in the currency selected by the Client from the choices offered on the Website, which may differ from the Hotel’s currency. Any currency conversion offered on the Website is provided for information purposes only. The Hotel cannot guarantee the exchange rate applied to the Client. Payment for a Service shall be made in the currency applicable to the Hotel. Any conversion fees charged by the Client’s bank shall be borne by the Client.

The price of the Services includes all taxes, except for any taxes stated in the Specific Conditions of the Booked Rate and recalled in the Confirmation Email (in particular tourist tax (or equivalent), service charges, etc.), which must be paid directly on site to the Hotel.

The price of the Services includes only the services expressly stated in the Confirmation Email. Additional services that may be provided by the Hotel during the Client’s stay and/or Treatment Service shall be added to the price stated in the Confirmation Email.

The Hotel takes the greatest care to ensure the accuracy of the prices of the Services displayed on its Website. However, in the event of an obvious pricing error when a booking is made on the Website, the Hotel reserves the right not to provide the Services whose price is manifestly erroneous. In this case, the Hotel shall inform the Client and, as applicable, issue a new Confirmation Email if the Client wishes to maintain the booking at the price actually applicable, or cancel the Services concerned and refund any price prepaid by the Client.

The Hotel may change the prices displayed on the Website at any time and without prior notice. However, the amended prices shall apply only to bookings made on the Website after the new prices take effect.

 

5.1.1.2 Policy regarding guarantees, prepayment and payment for Services

For a Service booking (other than Case No. 1 listed below), depending on the applicable Specific Conditions of the Booked Rate or Cancellation Policy, the Client shall be invited to (i) guarantee their Service booking and/or (ii) prepay all or part of the Services before their stay, either (a) by entering their bank details directly on the Website (for a booking made via the Website), or (b) via a link sent to the Client at the email address provided for the booking. These payment conditions are stated before any booking and/or purchase, in the Service Offer where applicable, and in the Confirmation Email received by the Client once the guarantee and/or prepayment has been made.

The guarantee/prepayment policy varies according to the Service and the pricing policy applicable to the booked rate. It is described in the Specific Conditions of the Booked Rate or Cancellation Policy and may fall under one and/or several of the following cases:

  • Case No. 1: No guarantee or prepayment is stated in the Specific Conditions of the Booked Rate or Cancellation Policy

Certain Services shall not require a guarantee or prepayment to be booked. In this case, the Hotel shall send the Confirmation Email to the Client at the end of the booking process detailed in Article 4.5, 4.6 and/or 4.7.

 

  • Case No. 2: Credit/debit card authorisation + pre-authorisation of a specified amount

The Client’s credit or debit card details are taken at the time of booking. This card authorisation is carried out to secure the booking.

In addition, at the time of this card authorisation, a pre-authorisation (for an amount stated in the Specific Conditions of the Booked Rate or Cancellation Policy, as applicable) is made for the purposes of (i) verifying the bank card (in which case the amount is released to the Client within the timeframes applied by the Client’s bank) and/or (ii) blocking an amount that may be charged by the Hotel in the event of late cancellation or “no-show” (according to the policy provided for in the Specific Conditions of the Booked Rate and/or Cancellation Policy).

  • These sums shall not be subject to VAT as fixed compensation paid in reparation for the loss suffered by our Property (BOI-TVA-SECT-60-20120912, no. 230).

 

  • Case No. 3: Deposit (refundable or non-refundable)

At the time of booking, an amount equal to the amount stated in the Specific Conditions of the Booked Rate and/or Cancellation Policy, as applicable, shall be charged to the Client’s credit or debit card used to make the booking.

Such deposits may be described as refundable or non-refundable according to the Specific Conditions of the Booked Rate/Cancellation Policy.

Where the deposit is described as refundable, it shall be refunded to the Client if they cancel before the Cancellation Deadline. If the Client cancels after the Cancellation Deadline, no refund of the deposit shall be made, without prejudice to any debit/payment of the remaining balance due for the Services booked.

Where the deposit is described as non-refundable, it shall be retained by the Hotel regardless of the date of cancellation by the Client, since it is paid as consideration for the right of withdrawal (without prejudice to any debit/payment of the remaining balance due for the Services booked).

  • Such deposits shall not be subject to VAT as fixed compensation paid in reparation for the loss suffered by our property (BOI-TVA-SECT-60-20120912, no. 230).

 

  • Case No. 4: On the Cancellation Deadline, debit/invoicing of the remaining balance of the stay (i.e. full prepayment)

In addition to card authorisation and/or payment of a deposit, the Specific Conditions of the Booked Rate or Cancellation Policy, as applicable, may provide that the balance of the total amount of the Service is paid on the Cancellation Deadline.

In this case, on the Cancellation Deadline, the Client shall be required to pay this amount (i) either by the Hotel charging the Client’s credit/debit card, this charge being made using the card authorisation taken at the time of booking, (ii) or the Hotel shall invite the Client to pay this amount by bank card, via the secure link provided by the Hotel to the email address supplied by the Client, or by bank transfer in the Hotel’s currency only. The Hotel shall not be liable for any additional fees charged by banking institutions in this respect.

On the Cancellation Deadline, the Client therefore makes full prepayment of the Service, without prejudice to other Services and Ancillary Services consumed during the stay and without prejudice to the provisions of Article 5.1.1.4.

  • This amount shall be subject to VAT (or applicable local taxes depending on the Hotel booked) as the price of the complete unused stay.

 

  • Case No. 5: Prepayment of the total amount of the Service

Full prepayment of the amount of the Service is made at the time of booking, without prejudice to other Services and Ancillary Services consumed during the stay and without prejudice to the provisions of Article 5.1.1.4.

  • This amount shall be subject to VAT (or applicable local taxes depending on the Hotel booked) as the price of the complete unused stay.

 

  • Case No. 6: Payment of any remaining balance for the stay and other Services consumed during the stay at check-out

Where the Client has not fully prepaid the total amount of the stay by the time of check-in at the latest, the remaining balance of the total amount of the stay, including taxes, shall be charged and/or invoiced upon the Client’s departure.

In all Cases, at check-out, the other Services and Ancillary Services consumed by the Client during the stay shall also be invoiced.

It is specified that for stays of more than one week, Services shall be invoiced at least every seven (7) days.

=> These sums shall be subject to VAT (or applicable local taxes depending on the Hotel booked).

 

5.1.1.3 Hotel Services: card authorisation and pre-authorisation upon arrival (check-in)

In addition to the guarantee and prepayment policies referred to above, each Hotel may obtain from all Clients using Hotel Services a credit or debit card authorisation on the day of arrival (check-in) as security for the total amount of Services consumed during the stay (in particular Ancillary Services) and/or the balance of the stay and/or the charges referred to in Article 5.1.1.4, where applicable. At the same time, a pre-authorisation may be made on the credit/debit card for an amount of three hundred euros (€300) per room per night booked.

 

5.1.1.4 Charge at check-out or after check-out

Where certain amounts have not been paid in full by the day of departure, the Hotel may invoice and charge these amounts within ten (10) days of check-out, using the card authorisation made at the time of booking or the one made at check-in, including, by way of example only, for unpaid services consumed, transfers, private in-room bar consumption, damage, breakage, theft, non-payment, sending a forgotten item, laundry cleaning services for the Client’s laundry, loss of room or safe keys, etc.

 

5.1.2 Gifts

The price of Gifts is stated to the Client in euros, inclusive of all taxes.

The Hotel reserves the right to change its prices at any time. However, the price of Gifts charged to the Client shall be the price in force when the order is placed.

5.2 Payment methods

Payment for Services and Gifts shall be made, as applicable:

  • by bank card (debit or credit);
  • by bank transfer (only for Hotel Services booked by telephone or email);
  • in cash (exclusively for payment on site at the Hotel and subject to the payment limits set by local laws);
  • by Gift Certificate.

For bookings and/or purchases made via the Website, only payment by bank card (credit or debit) is authorised. For Gift purchases via the Website, the full amount of the order shall be charged at the time of purchase.

For payment by bank transfer for a Hotel Service, the Client must ensure that their name and stay dates are specified in the transfer order and send the Hotel a copy of the payment confirmation issued by the Client’s bank.

The Hotel reserves the right to cancel the booking without prior notice if the required amounts are not paid within the stipulated deadlines. The Client shall be informed by email at the address provided by the Client when booking.

If, for any reason whatsoever (chargeback, refusal by the issuing centre, etc.), it proves impossible to collect the sums due from the Client, the booking shall be cancelled immediately. The Client shall be informed by email at the address provided by the Client when booking.

The Client is responsible for saving and printing their payment certificate if they wish to retain their banking details relating to the transaction.

 

ARTICLE 6. RIGHT OF WITHDRAWAL

 

6.1 No right of withdrawal for Services

It is recalled that, in accordance with Article L.221-28 12° of the French Consumer Code, the Client does not have the right of withdrawal provided for in Article L.221-18 of the French Consumer Code in respect of the Services covered by these GTC.

 

6.2 Right of withdrawal for Gifts

Nothing in these GTC affects the Client’s right to exercise their right of withdrawal in respect of the purchase of a Gift, without giving any reason, within fourteen (14) days from: (i) for Gift Boxes, the day on which the Beneficiary, or a third party designated by them other than the carrier, physically takes possession of the Gift Boxes, or (ii) for Gift Certificates or Gift Vouchers sent digitally, receipt of the Confirmation Email.

If the Client wishes to withdraw, they must communicate their decision to withdraw to the Hotel by any unambiguous statement before the withdrawal period expires, in particular by post or email to the Hotel’s address stated in Article 8.7 below. For this purpose, the Client may complete and send the withdrawal form provided in Appendix 1.

In order to comply with the withdrawal period, it is sufficient for the Client to send their communication concerning the exercise of the right of withdrawal before the withdrawal period expires.

If the Client exercises their right of withdrawal within the applicable period, the Gift Box must be returned to the Hotel in its original (unopened) and complete packaging.

The return must be made without undue delay and no later than fourteen (14) days after the Client has communicated their decision to withdraw to the Hotel. This deadline shall be deemed met if the Gift Box is returned before the expiry of the fourteen (14)-day withdrawal period.

All necessary precautions must be taken to ensure that the Gift Box is properly packaged so that it is not damaged during transport.

Unless the Client has expressly agreed to another means of reimbursement, the refund of the Gift, including the standard delivery costs offered by the Hotel, shall be made using the original payment method without undue delay and in any event no later than fourteen (14) days from the day on which the Hotel is informed of the Client’s decision to withdraw.

The refund shall not incur any cost for the Client. For Gift Boxes, however, the Hotel reserves the right to defer the refund until it has actually recovered the returned Gift Box or until the Client has provided proof of dispatch of the Gift Box, whichever occurs first.

Please note that the Hotel shall not refund additional costs arising from the Client’s choice of a delivery method more expensive than the standard delivery method offered by the Hotel, nor any costs incurred by the Client in returning the Gift Box.

 

ARTICLE 7. CANCELLATION AND “NO-SHOW” POLICY

 

7.1 Cancellation or amendment by the Client

 

7.1.1 Cases of cancellation or amendment by the Client

A cancellation is considered to be:

  • a full or partial cancellation (including the Client’s later arrival or early departure);

Or

  • the Client’s failure to appear (“no-show”) on the dates and at the times of the booked Service.

In the event of cancellation, the Hotel reserves the right to resell the Service concerned.

The Client is advised to take out travel insurance appropriate to their needs.

It is recalled that the Hotel is not responsible for schedule changes or delays involving transport companies that may result in late arrivals. In such case, the cancellation policy set out in the Specific Conditions of the Booked Rate and/or Cancellation Policy shall apply.

Booked Services are subject exclusively to the cancellation and/or amendment conditions set out in the Specific Conditions of the Booked Rate for Hotel Services and in the Cancellation Policy for Treatment Services and Restaurant Services. These cancellation conditions are summarised in the Confirmation Email.

The cancellation policy set out in the Specific Conditions of the Booked Rate or Cancellation Policy may fall under one of the following cases:

  • Case No. 1: No cancellation policy is specified in the Specific Conditions of the Booked Rate or Cancellation Policy.

The Service may be cancelled at any time without compensation or penalty.

 

  • Case No. 2: Rate cannot be amended, cancelled or refunded

The Service cannot be cancelled or amended. Any cancellation (or no-show) shall result in the retention of all amounts paid in advance and, for any remaining balance, invoicing of the balance of the sums due for the Service, it being specified that such balance shall be charged to the Client’s bank card where applicable.

  • This amount shall be subject to VAT (or applicable local taxes depending on the Hotel booked) as the price of the complete unused stay.

 

  • Case No. 3: The Specific Conditions of the Booked Rate or Cancellation Policy provide for a Cancellation Deadline and the Client cancels BEFORE the Cancellation Deadline
    • Option 1: Cancellation is permitted without charge and amounts paid in advance by the Client (deposit or prepayment) are stated as refundable by the Specific Conditions of the Booked Rate or Cancellation Policy: if the Client cancels before the Cancellation Deadline, such amounts paid in advance shall be refunded by the Hotel.
    • Option 2: Amounts paid in advance by the Client (deposit or prepayment) are stated as non-refundable by the Specific Conditions of the Booked Rate or Cancellation Policy: if the Client cancels before the Cancellation Deadline, the amounts paid in advance shall be retained by the Hotel.
      • If these are deposits, i.e. sums paid in consideration for the exercise of the right to withdraw, such deposits shall not be subject to VAT as fixed compensation paid in reparation for the loss suffered by the Hotel (BOI-TVA-SECT-60-20120912, no. 230).
      • If this is prepayment of the total amount of the stay, the sum shall be subject to VAT (or applicable local taxes depending on the Hotel booked) as the price of the complete unused stay.
    • Case No. 4: The Specific Conditions of the Booked Rate or Cancellation Policy provide for a Cancellation Deadline and the Client cancels AFTER the Cancellation Deadline
      • Option 1: Amounts paid in advance by the Client (deposit or prepayment), whether refundable or non-refundable, shall be retained by the Hotel, without prejudice to invoicing of the remaining balance due for the Service, it being specified that such balance shall be charged to the Client’s bank card where applicable.
        • To the extent that the amounts paid in advance do not represent the total price of the Service, this amount constitutes a deposit which shall not be subject to VAT as fixed compensation paid in reparation for the loss suffered by the Hotel (BOI-TVA-SECT-60-20120912, no. 230).
        • To the extent that the amounts paid in advance represent the total price of the Service, this sum shall not be subject to VAT as fixed compensation (or applicable local taxes depending on the Hotel booked) in respect of the price of the complete unused stay.
      • Option 2: If no amount has been paid in advance by the Client, the Client shall be required to pay the amount stated in the Specific Conditions of the Booked Rate or Cancellation Policy in the event of cancellation after the Cancellation Deadline, without prejudice to invoicing of the remaining balance due for the Service, it being specified that such balance shall be charged to the Client’s bank card where applicable.
        • This amount shall be subject to VAT (or applicable local taxes depending on the Hotel booked) as the price of the complete unused stay.

In all Cases, if it is impossible to charge the Client’s bank card to cover sums due by the Client for any reason whatsoever (and in particular deposits, prepayment, payment of the balance of Services, etc.), the Hotel reserves the right to ask the Client to pay the sums due by any other means, including by sending a payment link.

 

7.1.2 Contact

LES REGALIA HOTELGuest Relations

Address: 2667 Strada di Pinareddu - 20144 Sainte-Lucie de Porto-Vecchio

Tel. +33 4 95 71 44 42

Email: contact@lesregalia.com

 

7.2 Hotel Service: interruption of stay

In any event, if the stay is interrupted by the Client for any reason whatsoever, including behaviour contrary to the rules of conduct referred to in Article 3.2.8, the Client shall be required to pay the Hotel the full price stated in the Confirmation Email, and no refund of any kind shall be granted as a result.

In the event of advance payment, that amount shall be retained from the amounts paid in advance. If the booking has not been prepaid, the Hotel shall charge the amount due against the sums held as a guarantee or invoice the amount to the Client.

 

7.3 Cancellation by the Hotel

Where the Hotel declines to perform the Contract, it is recalled that the consumer Client is entitled to receive compensation equal to (i) the amount of the advance payment made by the Client or (ii) twice the deposit paid by the Client.

 

7.4 Irregular booking

Any booking or payment that is irregular, ineffective, incomplete or fraudulent for a reason attributable to the Client shall result in cancellation of the booking, without prejudice to any civil or criminal proceedings against the Client.

Depending on the Conditions of the Booked Rate or Cancellation Policy, the Hotel shall be entitled to charge cancellation fees and, where applicable, all or part of the price of the Services booked, which shall be deducted from amounts paid in advance where applicable or from the amount held as a guarantee (if the booking was not prepaid). The Hotel also reserves the right to resell the Service concerned.

 

7.5 Complaints – Information

Complaints relating to a purchase and/or the non-performance or improper performance of Services should, to facilitate their handling, be notified to the Hotel in writing using the contact details stated in Article 7.1.2 and in the “Contact” section of the Website.

 

ARTICLE 8. GENERAL PROVISIONS

 

8.1 General

If any provision of the Contract is declared null, inapplicable or unenforceable by any competent court, the other provisions shall remain valid, applicable and enforceable unless otherwise determined by that court.

The failure of either party to invoke a right or breach by the other party shall not constitute a waiver, for the future, of the right to invoke that right or breach. Any waiver shall be enforceable only if expressed in writing by the party granting it to the other party.

The headings of the clauses are for convenience only; in the event of any contradiction between the headings and their content, the content shall prevail.

For convenience, a translation of the GTC into English has been prepared. However, in the event of a dispute, only the French text shall prevail.

 

8.2 Sanctioned Person

If the Client (or any other person included in the booking made by the Client) is or becomes at any time a Sanctioned Person (as defined below), or if the Client is otherwise identified by a governmental authority having jurisdiction over the Hotel as a person with whom the Hotel and/or the Company is prohibited from doing business, the Hotel shall be entitled to cancel the booking without incurring any liability towards the Client (or any other person included in the booking).

A “Sanctioned Person” means any person appearing on a sanctions list, as defined and maintained by any governmental authority, agency or body responsible for issuing, adopting, administering, imposing and/or enforcing sanctions regulations originating from:

  1. the European Union, including, without limitation, the European Commission and the Council of the European Union;
  2. the United Kingdom, including, without limitation, the Office of Financial Sanctions Implementation (“OFSI”) and His Majesty’s Treasury (“HMT”);
  3. France, including, without limitation, the French Treasury Directorate (“DGT”) and the Service for Dual-Use Goods (“SBDU”).

 

8.3 Personal Data

In connection with the performance of the Services or the processing of a booking and/or order, the Company and/or the Hotels may process Clients’ personal data and data of Website users under the conditions set out in the Privacy Policy available in our legal notices.

 

8.4 Intellectual Property

 

8.4.1 Intellectual property relating to the brand and Website

The “Les Regalia” trademark, together with all figurative or non-figurative trademarks and, more generally, all other trademarks, illustrations, images and/or logos appearing on the Gifts, their accessories or packaging, whether registered or not (the “Trademarks”), are and shall remain the exclusive property of the Company or the Hotel or are licensed to the Company or the Hotel.

The Website and all graphic, textual, visual and photographic elements appearing on it, including in particular all illustrations, figurative or non-figurative trademarks, logos, images, drawings, photographs, typefaces, texts, decorations, presentation formats, graphics or any other element of the Website (the “Content”) are and shall remain the exclusive property of the Company or the Hotel or are licensed to the Company or the Hotel and are protected, in particular, by intellectual property rights.

The Trademarks, Website and/or Content may under no circumstances be modified, reproduced, represented, distributed, displayed, marketed, incorporated into a derivative work or otherwise, in whole or in part, on any medium whatsoever. In general, the Trademarks, Website and Content may only be used in connection with browsing the Website and, where applicable, making a booking or placing an order.

Any use of all or part of the Trademarks, Website and/or Content, in particular by downloading, reproducing, transmitting or representing them for purposes other than those provided for in these GTC, is strictly prohibited.

 

8.4.2 Intellectual property relating to works located within the Hotel

The works located within the Hotel (including, without limitation, paintings, sculptures, works of applied art such as furniture, decorations, etc.), hereinafter referred to as the “Works”, must not, in connection with a Client’s visit, be photographed, recorded or reproduced, and must not be represented in any form or on any medium whatsoever, within the limits of Article L122-5 of the French Intellectual Property Code.

In the event of failure to comply with the above rule, the Client undertakes to indemnify the Hotel and the Company for any loss resulting from the breach of that rule and, in particular, against any claims, loss, costs (including legal fees), damages, actions or proceedings brought by any person resulting directly or indirectly from the use of one or more Works.

 

8.5 Force majeure

The Parties agree to apply Article 1218 of the French Civil Code and the case law of the French courts.

For the avoidance of doubt, events of personal convenience shall not be considered force majeure events.

 

8.6 Agreement on evidence

In all circumstances and in particular in the event of a dispute, the Hotel may validly provide evidence of the Client’s actions, validations and instructions, including the entry of the required bank details, computerised records retained in the Company’s IT systems, and the content of Clients’ messages and transactions, by means of connection logs, which the Client acknowledges.

 

8.7 Applicable law – Disputes

 

8.7.1 Applicable law

The Contract is governed by French law, without prejudice to any mandatory protective provisions that may apply in the consumer’s country of residence.

 

8.7.2 Customer Services

It is recalled that in the event of a dispute between the Hotel and the Client relating to the Contract, Services and/or Gifts, they shall endeavour to reach an amicable solution.

The Client undertakes to contact the Customer Services department of the relevant Hotel as a matter of priority, using the contact details below:

LES REGALIA HOTEL

Guest Relations

Address: 2667 Strada di Pinareddu - 20144 Sainte-Lucie de Porto-Vecchio

Tel. +33 4 95 71 44 42

Email: contact@lesregalia.com

 

8.7.3 Dispute resolution

After contacting the customer service department of the Les Regalia Hotel and in the absence of a satisfactory response or any response within 60 days, the Client may refer the matter to the Tourism and Travel Mediator, whose contact details are set out below:

Postal referral: MTV – MEDIATION TOURISME VOYAGE, Service dépôt des saisines, CS 30958, 75383 PARIS CEDEX 08

Online referral: MTV referral request

The Les Regalia Hotel Property is a member of the Tourism and Travel Mediation scheme as a member of the professional trade union “UMIH”, duly listed on the website www.mtv.travel under the “members” section.

The Client remains free to use mediation or not.

If the Hotel resorts to mediation, the Client is also free to accept or refuse mediation.

Once the mediator has issued a decision, each party is free to accept or refuse the solution proposed by the mediator.

It is also recalled that, in accordance with Article 14.1 of Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013, the Client has access to the online dispute resolution (ODR) platform at ec.europa.eu/consumers/odr.

 

8.7.4 Jurisdiction

All difficulties relating to the interpretation, performance and expiry of the Contract, the general terms and conditions of sale or the Services shall, in the absence of an amicable agreement under the above conditions, be subject to the jurisdiction of the competent courts of Ajaccio, including in proceedings for interim relief, third-party proceedings or multiple defendants. By way of exception to the foregoing, it is specified that the consumer Client may choose to bring any dispute either before one of the courts having territorial jurisdiction under the French Code of Civil Procedure or before the court of the place where they resided at the time the Contract was concluded, or where the damaging event occurred, in accordance with Article R.631-3 of the French Consumer Code.

 

APPENDIX 1 – WITHDRAWAL FORM

(Please complete and return this form only if you wish to withdraw from the purchase of a Gift made on the Website)

For the attention of:

LES REGALIA HOTEL

Guest Relations

Address: 2667 Strada di Pinareddu - 20144 Sainte-Lucie de Porto-Vecchio

Tel. +33 4 95 71 44 42

Email: contact@lesregalia.com

 

I hereby notify you of my withdrawal from the contract relating to the sale of the Gift below:

[Description of the Gift]

Ordered on [order date]

For Gift Boxes: received on [delivery date]

Order No.:

Client’s name:

Client’s address:

Client’s signature [only if this form is notified on paper]